Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you fill out a form, book a call, or contact us, we may collect:

• Full Name
• Email Address
• Phone / WhatsApp Number
• Business Name
• Location
• Any information you voluntarily provide

b. Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring source

c. Marketing & Communication Data

• Responses to ads or campaigns
• WhatsApp or email interactions
• Call recordings (for quality and training purposes)

2. How We Collect Information

We collect information through:

• Website contact forms
• Lead generation forms
• Booking calendars
• Email subscriptions
• WhatsApp & chatbots
• Phone calls
• Ads on platforms like Meta (Facebook & Instagram), Google, and others

3. How We Use Your Information

We use your data to:

• Contact you regarding your inquiry
• Provide marketing, consulting, or automation services
• Schedule calls or meetings
• Send service updates, proposals, or important notifications
• Improve our website, ads, and services
• Run remarketing or follow-up campaigns
• Maintain internal records and analytics

We do not sell, rent, or trade your personal data to third parties.

4. Data Storage & Security

We take data protection seriously.

Your information is stored securely using:

• Encrypted databases
• Secure servers and cloud platforms
• Restricted internal access
• Industry-standard security practices

Only authorized team members can access user data, and only when necessary.

5. Sharing of Information

We may share your data only with:

• Trusted service providers (CRM, email tools, WhatsApp API, analytics tools)
• Legal or regulatory authorities, if required by law

All third-party partners are required to maintain confidentiality and data security.

6. Cookies & Tracking Technologies

We may use cookies and tracking tools to:

• Improve user experience
• Track website performance
• Analyze visitor behavior
• Run advertising and remarketing campaigns

You can disable cookies through your browser settings if you prefer.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect data from minors.

10. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

Business Name: IBH Agency
Email: rs@ibhagency.com
Location: West Bengal, India